Help
Contact
How to reach us, and what to include so we can help quickly.
Email support@example.com.
Help us help you
Please include:
- The email address you subscribed with
- Your computer and its system version, for example "MacBook Air, macOS 15"
- Your iPhone model and iOS version, from Settings › General › About
- Your Pinmist version, from Settings › About in Pinmist
- What you expected, what happened instead, and the exact words of any error message
We will never ask for your iPhone passcode or your Apple Account password. Do not send them to anyone.
Billing and refunds
To change your card, see invoices or cancel, choose Manage billing on your account page. For a refund within 14 days of a payment, email us from the address you subscribed with. See Refunds.
Sign-in problems
Sign in with the email you bought Pinmist with. If no code arrives within a few minutes, check your spam folder, then send a new one. Each code works once, for 10 minutes. After five wrong codes, sign-in pauses for 15 minutes; then send a new code.
If Pinmist says you signed in on another computer, your account moved to that computer. Sign in again to move it back. Your account page lists the computer that is signed in, and you can sign it out from there, even if you no longer have it.