Refund policy
A full refund within 14 days of any payment.
Last updated 13 October 2026
If Pinmist is not right for you, ask within 14 days of a payment and we will refund it in full.
How to ask
Email support@example.com from the address you subscribed with, and tell us which payment you would like back. You do not need to give a reason, though it helps us improve.
What happens next
- We refund the payment to the card you paid with, through Stripe. Banks usually take 5 to 10 working days to show it.
- We cancel the subscription, so Pinmist stops working the next time it checks your account.
Renewals
The same 14 days apply to renewals. If a renewal caught you out, ask within 14 days of it.
After 14 days
Payments older than 14 days are not refunded. You can still cancel at any time from your account page and keep Pinmist until the end of the period you have paid for.
This policy does not affect your statutory rights.